After completion of the paid member registration for NO-VA(hereafter referred to as the "Company"), it is possible to revoke registration as a paying member (hereinafter referred to as the“Contract”) by completing the member registration cancellation procedure established by the Company within 14 days after being approved as a paying member.
In the event that more than 14 days has elapsed since being approved as a paying member, withdrawal from membership is possible through submission of a withdrawal notification to the Company’s customer support. However, regardless of the circumstances of the withdrawal, a refund of the registration fee cannot be provided.
In the event that a refund must be processed for Express or Express Maximum purchase, please submit a membership withdrawal request through the account “withdrawal” page on the Company website.
As the refund process varies according to the method of payment, please confirm the following details.
Once the membership withdrawal request has been received, the Company will send you an acceptance confirmation email, so when you submit your request please be certain that your email settings are such that you can successfully receive an email from the Company.
The email the Company will send you will serve as verification, so please save it until the refund process is completed.
*In the event that there is a miscommunication or some other type of issue that prevents the withdrawal request from being completed, we will not be able to process your refund, so please be absolutely sure that everything is in order.
For further details, please access the “withdrawal” page after logging in.