Refund Policy

After completion of the paid member registration for FLC Enterprise LTD (hereinafter referred to as “this company”), it is possible to revoke registration as a paying member (hereinafter referred to as “this contract”) by completing the member registration cancellation procedure established by this company within 21 days after being approved as a paying member.

In the event that more than 21 days has elapsed since being approved as a paying member, withdrawal from membership is possible through submission of a withdrawal notification to our company’s customer support. However, regardless of the circumstances of the withdrawal, a refund of the registration fee cannot be provided.

Regarding the refund procedure

In the event that a refund must be processed for Express or Express Maximum purchase, please submit a membership withdrawal request through the account “withdrawal” page on the company website.

As the refund process varies according to the method of payment, please confirm the following details.

Once the membership withdrawal request has been received, our company will send you an acceptance confirmation email, so when you submit your request please be certain that your email settings are such that you can successfully receive an email from our company.

The email our company will send you will serve as verification, so please save it until the refund process is completed.

*In the event that there is a miscommunication or some other type of issue that prevents the withdrawal request from being completed, we will not be able to process your refund, so please be absolutely sure that everything is in order.

For further details, please access the “withdrawal” page after logging in.

  • ■In the event of payment via credit card
    We are able to process cancellations of payments made via a credit card company.
    Even in the event that the payment has already been debited from the account, you will receive a refund from the credit card company through which the payment was made.
  • ■In the event of payment via an overseas account
    We will conduct a bank deposit transfer to customer accounts belonging to financial institutions with which our company is able to conduct business.
  • The refund procedure may require one to two weeks to be processed.

Important points regarding refunds

In the event that a payment made via credit card is cancelled, two to three weeks may be required before your credit card institution is notified of the cancellation.

For further details regarding the refund, please inquire with your credit card institution.